Our A/C system was not working during these very hot summer days. We called South End Heating and Air and they sent a super nice technician named Jason. He was very helpful and this great customer service will keep us coming back to this… More company in the future!
Unfortunately, Eddie couldn’t come out to our place because it’s an apartment owned by agency. Yet, he still sat on the phone with my fiancé and explained in detail how to resolve our issue. He was so professional and nice. We will recommend… More him to everybody we know needing work done.
This is going to be our go-to HVAC company from now on!
We had met with several companies to do our due diligence and these guys were the most transparent and honest of all the companies we met with.
Jason came out first to meet with us.… More He was down to earth and his main priority was just to understand what we wanted and how he could make it happen, not to try to force us to want something else. He was very knowledgeable and didn't waste our time.
On install day Eddie and his crew came out. They were on time, respectful of me and our home. When the job was done they cleaned up all the debris and left our attic honestly cleaner than it was before. They also took the time to make sure we understood the new system and thermostat.
In the following days after the install as we were getting used to our new system we had a couple questions and Jason was easy to reach and answered all our questions.
I always dreaded the day our HVAC would have issues because I knew it would be difficult to find a company I was comfortable with, but now if I ever have an issue I know who I am calling!